Return & Refund Policy

30-Day Return Window

Eligible direct-store purchases may be returned within 30 calendar days after delivery. Unused and unworn accessories must be clean, odor-free, undamaged, and returned with original packaging, accessories, and tags.

Start a Return

1. Email support@luminixallure.com with your order number, item, and return reason.
2. Wait for return authorization and instructions before mailing anything.
3. Send the authorized return with tracking within 14 days after authorization.

Returns must be sent to the authorized return address supplied in our instructions. Do not send unapproved packages.

Refunds

We inspect received returns and notify you of approval or rejection. Approved refunds are sent to the original payment method, normally within 5–10 business days after inspection. Financial institutions may require additional posting time.

Return Shipping & Fees

For direct-store change-of-mind returns, the customer is responsible for trackable return shipping. We cover return shipping for confirmed damaged, defective, or incorrect items. Original shipping charges are nonrefundable unless the return resulted from our error. We do not charge a restocking fee.

Non-Returnable Items

• Worn, altered, washed, damaged, or incomplete merchandise
• Gift cards or personalized products
• Items marked final sale where permitted by law
• Requests submitted outside the stated return period

Marketplace Purchases

For eligible Walmart Marketplace orders, Walmart's return flow and Marketplace requirements control. Initiate the return through Walmart, and no return-shipping or restocking charge will be imposed contrary to Walmart requirements.

Contact

LUMINIX ALLURE LLC
Online Store, United States
Phone: Online support
Email: support@luminixallure.com

Last updated: July 31, 2026